Everything you need to know about our services, process, pricing, and policies — answered clearly and without jargon.
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Data Recovery
Our data recovery success rate is approximately 90%, which is among the highest in the industry. Success depends on the type and severity of the failure. We will give you an honest assessment during the free evaluation phase before any work begins.No. Our policy is clear: if we cannot recover your data, you pay nothing. The initial evaluation is completely free, and we provide a fixed-price quote before any recovery work begins. There are no hidden charges.Turnaround times depend on the complexity of the recovery. Standard cases are typically completed within 3–5 business days. Complex cases involving physical damage to storage media may take longer. We provide a time estimate as part of the free evaluation report.We recover data from hard drives (HDD), solid-state drives (SSD), RAID arrays, USB flash drives, SD cards, NAS devices, and more. If you're unsure whether we can help with your specific device, contact us for a free consultation.Recovered data is returned on a secure, encrypted external hard drive along with your original device. You are welcome to visit our lab to test and verify your data before making any payment. We also offer trackable express courier delivery.
Services & Pricing
We operate on a fixed-price model for data recovery — no surprises. After the free evaluation, you receive a detailed quote with the exact cost before any work begins. For backup and IT infrastructure services, we offer tailored annual maintenance contracts.Yes. We offer priority processing for urgent situations — for example, when business-critical data is involved. Please mention the urgency when you contact us and we will do our best to prioritize your case accordingly.Annual IT maintenance contracts include a full system assessment, implementation of monitoring tools, scheduled maintenance tasks, performance optimization, and 24/7 expert support. All contracts are customized based on your specific infrastructure and requirements.Yes. As part of a global recovery alliance network, we can coordinate with partners to serve clients internationally. For physical device submissions, devices can be shipped to our lab via tracked courier with insurance coverage.We adhere to strict data protection policies at every stage of the process. Recovered data is encrypted, access is restricted to the engineers working on your case, and we operate under confidentiality agreements upon request. Your data's safety is our highest priority.